Shipping policy

SHIPPING POLICY

Woofly Pets currently delivers to addresses within South Africa only.

SHIPPING COST

A standard shipping fee of R100 applies to orders unless another shipping charge is shown at checkout.

DELIVERY TIME

Estimated delivery time is 8–12 business days after your order has been processed.

Please note that delivery times are estimates and may be affected by:

• Courier delays
• Public holidays
• Weather conditions
• Incorrect or incomplete delivery details
• High order volumes
• Circumstances outside our control

ORDER PROCESSING

Orders are processed after successful payment has been received.

You will receive order and delivery updates where applicable. Please ensure that your delivery address, contact number and email address are correct when placing your order.

DELIVERY ADDRESS

Woofly Pets is not responsible for delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.

If you entered the wrong delivery details, contact us as soon as possible at woofly26@gmail.com.

DELIVERY PROBLEMS

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can investigate the delivery status.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and contact us as soon as possible.

CONTACT

For shipping questions, please contact:

Woofly Pets
Email: woofly26@gmail.com