Refund policy

RETURN AND REFUND POLICY

At Woofly Pets, we want you to be happy with your purchase.

RETURNS

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging where possible.
• You must provide your order number and proof of purchase.
• The item must not be damaged because of misuse, incorrect use or neglect.

To request a return, please contact us at woofly26@gmail.com with your order number, the reason for the return and photographs of the item if applicable.

APPROVED RETURNS

If your return is approved, we will provide you with instructions on how and where to return the item.

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival or the incorrect item was sent.

REFUNDS

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging.

We will assess the issue and, where appropriate, arrange a replacement, repair or refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where they are used, damaged through misuse, or cannot be resold for hygiene or safety reasons.

CONSUMER RIGHTS

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.