Terms & Conditions

Last updated: 15 September 2026

Welcome to Woofly Pets. By using our website or placing an order, you agree to the terms and conditions set out below.

1. About Our Store

Woofly Pets is an online pet-products store based in Montana, South Africa.

We sell products for dog lovers and deliver orders within South Africa.

2. Products and Product Information

We aim to provide accurate product descriptions, images and prices on our website.

Product colours, sizes and appearances may vary slightly from images displayed online.

We reserve the right to correct errors in product information, pricing or availability.

3. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order is subject to acceptance and successful payment.

We reserve the right to cancel or refuse an order where permitted by law, including where there is an error in pricing, product availability or suspected fraudulent activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Shipping costs are charged separately at the applicable rate shown at checkout.

Our standard shipping fee is R100 per order.

Payments are processed through the payment methods made available at checkout.

5. Shipping & Delivery

We deliver within South Africa only.

Our estimated delivery timeframe is 8–12 days.

Orders are delivered through Aramex.

Shipping costs are R100 per order.

Delivery times are estimates and may vary due to courier delays, public holidays, incorrect delivery information or circumstances beyond our control.

Please ensure that your delivery details are correct when placing an order.

6. Returns, Refunds & Faulty Products

Our Refund & Returns Policy explains how returns and refunds are handled.

If you receive a damaged or faulty product, please contact us as soon as possible with your order number and details of the issue.

Nothing in these Terms & Conditions limits any rights you may have under applicable South African consumer protection law.

7. Website Use

You agree to use our website lawfully and not to:

* Use the website for fraudulent or unlawful purposes.
* Attempt to interfere with the website’s security or operation.
* Copy or misuse our content without permission.
* Submit false or misleading information.

8. Intellectual Property

The content on this website, including text, images, logos and branding, belongs to Woofly Pets or its respective owners, unless otherwise stated.

You may not reproduce, distribute or use our content without permission, except where permitted by law.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment providers and courier services.

These services may have their own terms and conditions, which may apply to your use of those services.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updates will be posted on this page with a revised date.

12. Contact Us