At Woofly Pets, we want you to be happy with your purchase. If you have any concerns about your order or a product you receive, please contact us so we can assist you.
Returns
If you would like to return a product, please contact us at woofly26@gmail.com before sending anything back.
Please include your order number and a description of the reason for your return. We will review your request and provide you with the next steps.
Damaged or Faulty Products
If your product arrives damaged, defective or faulty, please contact us as soon as possible.
To help us assist you, please provide:
* Your order number.
* A description of the issue.
* Photos or videos showing the problem, where applicable.
We will review the issue and assist you with the appropriate next steps.
Refunds
If your refund request is approved, we will confirm the refund process with you.
Refunds will be processed using the applicable payment method, where possible.
The time it takes for a refund to reflect in your account may depend on your payment provider or bank.
Change-of-Mind Returns
If you have changed your mind about a purchase, please contact us before returning the product.
We will review your request in accordance with our applicable return policy and South African consumer law.
Contact Us
For any questions regarding refunds, returns or your order, please contact us.
📧 Email: woofly26@gmail.com
📍 Based in: Montana, South Africa
Thank you for shopping with Woofly Pets! 🐾