At Woofly Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or place an order with us.
1. Information We Collect
When you visit our website or place an order, we may collect information such as:
* Your name and surname.
* Your email address.
* Your telephone number.
* Your billing and delivery address.
* Your order and transaction details.
* Information you provide when contacting us.
We only collect information that is reasonably necessary for the purposes described in this policy.
2. How We Use Your Information
We may use your personal information to:
* Process and fulfil your orders.
* Arrange delivery of your purchases.
* Communicate with you about your order.
* Respond to customer enquiries.
* Process refunds, returns and customer service requests.
* Improve our website and shopping experience.
* Meet legal and regulatory requirements.
3. Sharing Your Information
We may share relevant information with service providers who help us operate our business, including payment service providers, delivery and courier companies, and Shopify.
These service providers may process your information only for purposes connected with providing their services or as otherwise permitted by law.
We do not sell or rent your personal information to third parties.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not intend to store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
5. Cookies
Our website may use cookies and similar technologies to support website functionality, improve your shopping experience and understand how visitors use our website.
You may be able to manage cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.
6. Protecting Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Privacy Rights
In accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), you may have rights to:
* Request access to personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Ask questions about how your information is used.
* Object to certain processing of your personal information.
* Withdraw consent where processing is based on consent, subject to applicable legal requirements.
To exercise your rights or make a privacy enquiry, please contact us using the details below.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We recommend reviewing their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
Any updates will be posted on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Woofly Pets
📧 Email: woofly26@gmail.com
📍 Location: Montana, South Africa
🇿🇦 Shipping: South Africa only